FAQ

Welcome to the Giftincrystal Help Center!
We understand that shopping for natural crystals can raise a few questions.
This FAQ is here to help you find quick, clear answers so you can shop with confidence and receive your crystal treasures with joy.

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  • 📦 Orders & Shipping
  • 💎 About Our Crystals
  • 💳 Payments
  • 🎁 Gifting & Packaging
  • 🔁 Returns & Exchanges

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you!

📦 Orders & Shipping

Processing time is 1–10 business days. Delivery times vary by location, usually 5–15 business days for standard shipping.

Yes, you will receive a tracking number via email once your order is shipped.

Yes, we ship worldwide! Shipping costs and delivery times vary by destination.
We process orders quickly, but if you contact us within 12 hours, we’ll try our best to help.

💎 About Our Crystals

Yes, the vast majority of our crystals are 100% natural and ethically sourced. Any items that are man-made or partially enhanced will be clearly stated in the product description. Slight variations in color, shape, or texture are normal — that' s part of what makes natural crystals so unique.

Each crystal is unique. While we do our best to showcase accurate photos, natural differences in size, inclusions, and patterns are expected.

Yes. Before packaging, our crystals are energetically cleansed using sound or moonlight to ensure they arrive with positive energy.

Many people use crystals for emotional support, meditation, and intention setting. While we make no medical claims, countless customers find value in their energy.

You can cleanse your crystals by placing them in moonlight, using sage or sound, or immersing them in salt (check that your crystal is water-safe first).

💳 Payments

Absolutely. Our site uses SSL encryption and trusted payment processors to ensure your data is safe.
Yes! Subscribe to our newsletter for special offers. Gift cards are also available.

🎁 Gifting & Packaging

Yes! You can select gift wrapping during checkout. All items are carefully packaged in eco-friendly materials.

Yes, just leave your message in the order notes and we’ll include a handwritten card.
No. We never include invoices or price tags — perfect for surprise gifting.

🔁 Returns & Exchanges

Yes. If you're not satisfied, you may return unused items within 14 days. Please visit our Return Policy for details.
We recommend selecting the PayPal option at checkout for international credit card payments. You don’t need a PayPal account — simply choose PayPal, then click "Pay with Debit or Credit Card" to enter your card details securely.
Final sale items cannot be returned unless damaged or defective.
Still Have Questions? Contact Support